{"product_id":"biff-for-lawyers-and-law-offices-your-guide-to-respectful-written-communication-with-clients-opposing-counsel-and-others","title":"Biff for Lawyers and Law Offices: Your Guide to Respectful Written Communication with Clients, Opposing Counsel and Others","description":"\u003cb\u003e\"\u003ci\u003eBIFF is simple, powerful, and impactful. This book should be\u003cbr\u003emandatory reading for the entire legal industry. Once you start to use BIFF, it becomes an\u003cbr\u003eantidote for caustic interactions. You can't\u003cbr\u003estop the poison, but BIFF gives you the antidote to counteract it safely. Read it, apply it, and start to use power of\u003cbr\u003eBIFF.\u003c\/i\u003e\u003c\/b\u003e\" \u003cb\u003e-Attorney Steve Riley, Atticus shareholder and podcast host of \u003ci\u003eGreat Practice. Great Life.\u003c\/i\u003e \u003c\/b\u003e\u003cp\u003e\u003cb\u003eUse BIFF to Communicate with Your Ex's Blaming, Accusing and Taunting Texts and Emails\u003c\/b\u003e\u003c\/p\u003eThis book provides\u003cbr\u003ea simple and proven method for lawyers and staff to use in ethically responding to\u003cbr\u003ehostile communications, correcting misinformation by others, and initiating\u003cbr\u003eproductive correspondence. The BIFF Communication method can be used by all law office personnel\u003cbr\u003e(paralegals, administrative assistants, receptionists, and others), with 30\u003cbr\u003esample responses to common situations involving hostile or misinformed emails, \u003cbr\u003etext messages, and other forms of communication. \u003cb\u003eBIFF stands for \u003c\/b\u003e\u003ci\u003e\u003cb\u003eBrief, \u003cbr\u003eInformative, Friendly, and Firm\u003c\/b\u003e. \u003c\/i\u003eThe BIFF Communication method can also be taught to clients to help them write friendly and concise\u003cbr\u003eresponses in their legal cases, saving lawyers time and reducing the escalation of unnecessary conflicts in their cases. This book explains how to\u003cbr\u003ecoach office staff, clients and their family members to use the BIFF Communication method, \u003cbr\u003eincluding ten easy key questions to ask when reviewing their correspondence.\u003cbr\u003eWhile this method is designed primarily for written communication, this\u003cbr\u003eapproach can also be used in verbal conversations, to be efficient and respectful. \u003cbr\u003eThe book is divided into five sections: \u003cbr\u003e\u003cp\u003e\u003c\/p\u003e\u003col\u003e\n\u003cli\u003eLearning\u003cbr\u003ethe BIFF method\u003c\/li\u003e\n\u003cli\u003eCorrespondence with clients\u003c\/li\u003e\n\u003cli\u003eCorrespondence with\u003cbr\u003ecolleagues\u003c\/li\u003e\n\u003cli\u003eCorrespondence with staff and between staff\u003c\/li\u003e\n\u003cli\u003eCoaching\u003cbr\u003estaff and clients in the BIFF method. \u003c\/li\u003e\n\u003c\/ol\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003eEach \u003cb\u003esample scenario\u003c\/b\u003e provides a hostile\u003cbr\u003ecorrespondence received by the lawyer and\/or staff member; then gives a tempting\u003cbr\u003eresponse which is not quite a BIFF (analyzed using the BIFF Checker); then\u003cbr\u003egives a communication that is a BIFF.\u003cbr\u003e\u003cp\u003e\u003c\/p\u003e","brand":"Unhooked Books","offers":[{"title":"Default Title","offer_id":51937386234087,"sku":"9781950057399","price":19.95,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0449\/4075\/5096\/files\/imageloader_526384cd-7d3f-47e9-9c06-fd3663ce880e.jpg?v=1775007170","url":"https:\/\/arvidabookco.com\/products\/biff-for-lawyers-and-law-offices-your-guide-to-respectful-written-communication-with-clients-opposing-counsel-and-others","provider":"Arvida Book Co.","version":"1.0","type":"link"}