{"product_id":"biff-quick-responses-to-high-conflict-people-their-personal-attacks-hostile-email-and-social-media-meltdowns","title":"Biff: Quick Responses to High-Conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns","description":"\u003cp\u003e\u003cb\u003eBIFF IS A GAME CHANGER FOR COMMUNICATING WITH PEOPLE WITH HIGH CONFLICT PERSONALITIES\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eWe live in an age of rapid change and instant communication. We also live in a Culture of Blame and Disrespect, creating a need to manage our responses to high conflict people (HCPs). \u003cb\u003eA BIFF Response(R)\u003c\/b\u003e can be applied in any communication anywhere: in an email, a text message, on social media, or in a letter. It can be used at work, earning you respect and success. It can help you get along with difficult family members, friends, neighbors, and others anywhere in your life.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eBIFF\u003c\/b\u003e was designed to protect you and your reputation by responding quickly and civilly to people who treat you rudely while being reasonable in return. \u003cb\u003eBIFF stands for Brief, Informative, Friendly, and Firm.\u003c\/b\u003e A BIFF response is easy to remember, but hard to do. It takes practice! This first book in the \u003ci\u003eConflict Communication Series\u003c\/i\u003e is for anyone dealing with high conflict written communications. Complete with instructions in the four-step BIFF method, and numerous practical examples, readers will learn the intricacies of stopping the back-and-forth messages and ultimately contain the conflict. (If you need to use BIFF with a co-parent, \u003ci\u003eBIFF for CoParent Communication\u003c\/i\u003e is just for you! And \u003ci\u003eBIFF at Work\u003c\/i\u003e is perfect for workplace communication.)\u003c\/p\u003e \u003cp\u003eThis Second Edition includes a new chapter on \u003ci\u003eCoaching for BIFF Responses\u003c\/i\u003e. Anyone can use this coaching method to help someone else with a BIFF communication by asking 10 simple questions to make it even more effective.\u003c\/p\u003e \u003cp\u003eThen learn the EAR Statement(TM) technique in \u003ci\u003eCalming Upset People with EAR\u003c\/i\u003e for communicating in person (verbally) in high-conflict situations or with any upset person. An EAR Statement can calm an angry or upset person in seconds!\u003c\/p\u003e","brand":"Unhooked Books","offers":[{"title":"Default Title","offer_id":51937335050471,"sku":"9781936268726","price":19.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0449\/4075\/5096\/files\/imageloader_cdc63a86-0453-40e2-91f7-0776e2782be3.jpg?v=1775011350","url":"https:\/\/arvidabookco.com\/products\/biff-quick-responses-to-high-conflict-people-their-personal-attacks-hostile-email-and-social-media-meltdowns","provider":"Arvida Book Co.","version":"1.0","type":"link"}