{"product_id":"dealing-with-the-tough-stuff-how-to-achieve-results-from-key-conversations","title":"Dealing with the Tough Stuff: How to Achieve Results from Key Conversations","description":"\u003cb\u003eA practical toolkit for handling workplace conflict and difficult conversations\u003c\/b\u003e \u003cp\u003e\u003ci\u003eDealing with the Tough Stuff\u003c\/i\u003e is the business leader's critical guide to handling difficult conversations in the workplace. Based on the science of human behaviour -- both verbal and nonverbal -- this book is packed full of practical and pragmatic strategies for managing conflict situations. You'll learn a variety of diagnostics, models and processes that you can start using today, and you'll benefit from expert tips, tricks and tools for leading important conversations with empathy and assertiveness. This updated second edition includes new material on key conversations with distance workers, as well as within the context of a fast-growth company, and a broad selection of real-world case studies from a diverse array of workplaces. Backed by contemporary psychological theory and time-tested amongst thousands of leaders, these highly relevant suggestions give you the power to deal with the tough stuff effectively and compassionately. \u003c\/p\u003e\u003cp\u003eThe human element plays a large part in the manager's role, yet many lack the training needed to deal with people effectively. This book helps you understand what makes people tick, and helps you develop the human skills you need to manage. \u003c\/p\u003e\u003cul\u003e \u003cli\u003eAchieve clarity and directness in your communications\u003c\/li\u003e \u003cli\u003eDeal with anger, stubbornness and defensiveness\u003c\/li\u003e \u003cli\u003eDevelop the skills to manage immediate crises\u003c\/li\u003e \u003cli\u003eSet priorities, and build a foundation of strong communication\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eAvoiding the tough stuff can be extremely costly for managers, staff and the business as a whole. No one enjoys these conversations, but they are inevitable -- and the right set of skills goes a long way toward making them run smoothly, with greater results out the other side. \u003ci\u003eDealing with the Tough Stuff\u003c\/i\u003e is your indispensable primer on human behaviour, and effectively navigating tough conversations at work.\u003c\/p\u003e","brand":"Wiley","offers":[{"title":"Default Title","offer_id":51944217149671,"sku":"9780730327004","price":20.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0449\/4075\/5096\/files\/imageloader_b9c482cd-c185-42cd-a6df-aa4d704d9963.jpg?v=1775356116","url":"https:\/\/arvidabookco.com\/products\/dealing-with-the-tough-stuff-how-to-achieve-results-from-key-conversations","provider":"Arvida Book Co.","version":"1.0","type":"link"}