{"product_id":"mastering-civility-a-manifesto-for-the-workplace","title":"Mastering Civility: A Manifesto for the Workplace","description":"\"The most useful, well-written, and emotionally compelling business book I have read in years. I couldn't put it down.\" -- Robert I. Sutton, Stanford Professor and author of \u003ci\u003eThe No Asshole Rule\u003c\/i\u003e \u003cp\u003e\u003c\/p\u003e \"A must-read for every leader in their field.\" -- Daniel H. Pink, bestselling author of \u003ci\u003eTo Sell is Human\u003c\/i\u003e \u003cp\u003e\u003c\/p\u003e Incivility is silently chipping away at people, organizations, and our economy. Slights, insensitivities, and rude behaviors can cut deeply. Moreover, incivility hijacks focus. Even if people want to perform well, they can't. Customers too are less likely to buy from a company with an employee who is perceived as rude. Ultimately, incivility cuts the bottom line. \u003cp\u003e\u003c\/p\u003e In \u003ci\u003eMastering Civility\u003c\/i\u003e, Christine Porath shows how people can enhance their influence and effectiveness with civility. Combining scientific research with fascinating evidence from popular culture and fields such as neuroscience, medicine, and psychology, this book provides managers and employers with a much-needed wake-up call, while also reminding them of what they can do right now to improve the quality of their workplaces.","brand":"Grand Central Publishing","offers":[{"title":"Default Title","offer_id":51937382957287,"sku":"9781478947899","price":17.99,"currency_code":"USD","in_stock":false}],"url":"https:\/\/arvidabookco.com\/products\/mastering-civility-a-manifesto-for-the-workplace","provider":"Arvida Book Co.","version":"1.0","type":"link"}