{"product_id":"the-customer-communication-formula-how-to-communicate-with-your-customers-and-boost-your-customer-service-brand","title":"The Customer Communication Formula: How to communicate with your customers and boost your customer service brand","description":"\u003cp\u003e\u003cstrong\u003eOffering best-in-class customer service significantly benefits your bottom line: increased sales, customer retention, goodwill, reduced turnover, and profit.\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eDid you know: \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eForbes estimates that businesses lose $75 billion a year due to poor customer service\u003c\/li\u003e\n\u003cli\u003e95% of customers tell others about a poor experience\u003c\/li\u003e\n\u003cli\u003e57% of consumers switch to another brand for a better customer experience\u003c\/li\u003e\n\u003cli\u003e86% of customers are inclined to pay more for a great customer experience\u003c\/li\u003e\n\u003cli\u003e67% of customers say their standard for a good customer experience is higher than ever\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eAs a leader who is aware of the importance of great customer service, are you: \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eFrantically trying to find ways to increase customer loyalty and sales?\u003c\/li\u003e\n\u003cli\u003eSeeking a workable solution that helps boost your customer service \u003cem\u003eand\u003c\/em\u003e motivates your team?\u003c\/li\u003e\n\u003cli\u003eExploring ways to expand your customer service competitive edge as an outsourcing contact center for other companies?\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eYou are not alone. This book is for you!\u003c\/strong\u003e Based on her 20+ years helping clients improve their customer communication across channels, customer communication expert Charlotte Purvis shares her proven formula for success in this easy-to-follow, conversational guidebook. Packed with examples of customer conversations, scripts, and training tips, this book will help you quickly create great customer experiences, improve your internal and external communication, and boost your customer service brand.\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eInside this book, you will discover how to: \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eAnalyze your company's customer service using Charlotte's proprietary 3F Formula\u003c\/li\u003e\n\u003cli\u003eCustomize your customer service approach using The Customer Service Consultation in Part Two\u003c\/li\u003e\n\u003cli\u003eProvide great customer service during a crisis or critical event\u003c\/li\u003e\n\u003cli\u003eManage challenging customer situations with ease\u003c\/li\u003e\n\u003cli\u003eAssure the quality of your Quality Assurance - with advice from Jeffrey Newman, Porsche Cars North America, Inc.\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eFor more information or to schedule your consultation, please visit CharlottePurvis.com.\u003c\/p\u003e","brand":"Write Way Publishing Company","offers":[{"title":"Default Title","offer_id":51937359266023,"sku":"9781946425812","price":22.99,"currency_code":"USD","in_stock":true}],"url":"https:\/\/arvidabookco.com\/products\/the-customer-communication-formula-how-to-communicate-with-your-customers-and-boost-your-customer-service-brand","provider":"Arvida Book Co.","version":"1.0","type":"link"}